tp77 Privacy Policy
This policy describes in detail how your personal information is collected, stored, used, and kept secure on the tp77 platform.
Our Commitment
tp77 (referred to herein as "we", "our", or "the platform") is fully committed to providing a safe and reliable online gaming environment for users in Bangladesh. When you register on our site, log in, or use any of our services, you share certain personal information with us. This privacy policy explains how we handle that information.
Please read this policy carefully. Using the tp77 site or app means you are agreeing to the terms of this privacy policy. If you disagree with any part of this policy, please refrain from using our platform and contact our support team.
What Information We Collect
To improve your service experience and meet legal obligations, tp77 may collect the following types of information:
a) Identity Information
- Full name and date of birth (for age verification)
- National ID or passport number (where applicable)
- Current address
b) Contact Information
- Email address
- Mobile number
c) Financial Information
- bKash, Nagad, or Rocket account number
- Bank account details (for bank transfers)
- Transaction history and records
d) Technical Information
- IP address and device type
- Browser information and operating system
- Cookies and session data
- Your activity and navigation logs on the site
e) Gaming Information
- Game play history and betting records
- Balance and bonus usage information
- Responsible gaming settings (limits, breaks, etc.)
How Information Is Collected
tp77 collects your information in several ways. The following methods are primarily used:
- Directly provided information: Information you provide yourself when filling out registration forms, creating an account, or contacting the support team.
- Automatically collected information: Information collected automatically through cookies, web beacons, and similar technologies while you use our site.
- Information from third parties: Information received from payment processors, identity verification agencies, or fraud prevention service providers.
How Your Information Is Used
Purpose of Using Information
Collected information is used only for specific, legitimate purposes. tp77 uses your information for the following reasons:
- To complete account registration and identity verification
- To verify age and confirm that only those aged 21 or above are using the service
- To process deposit and withdrawal transactions
- To provide customer support and resolve complaints
- To manage bonuses, promotions, and loyalty benefits
- To prevent fraud, money laundering, and illegal activity
- To implement responsible gaming policies
- To improve platform security and technical performance
- To create a personalised experience based on your preferences
- To fulfil legal obligations and meet regulatory requirements
Data Storage and Security
tp77 places the highest importance on protecting your personal information. We use industry-standard security measures:
- SSL Encryption: All data transmissions are secured with 256-bit SSL encryption.
- Secure Servers: Your information is stored in protected data centres.
- Access Controls: Only authorised staff can access your information on a need-to-know basis.
- Regular Security Audits: Regular audits are conducted to identify and address potential security vulnerabilities.
- Two-Factor Authentication: Two-factor authentication is available to prevent unauthorised access to your account.
Information is generally retained for the full duration of an active account and, after account closure, for the period required by law. Information that is no longer needed is securely deleted.
Third Parties and Your Rights
Sharing Information with Third Parties
tp77 never sells or transfers your personal information to third parties without authorisation. However, limited information may be shared in the following circumstances:
a) Service Provider Partners
Only the necessary information is shared with trusted third parties who assist in operating our platform, such as payment processors (bKash, Nagad, Rocket), software providers, and technology support providers. These partners are contractually bound to uphold our privacy standards.
b) Legal Obligations
Information may be provided in response to a court order, government directive, or a legitimate request from authorities under applicable law.
c) Fraud Prevention
Information may be shared with relevant agencies to prevent serious fraudulent activity or money laundering.
d) Business Changes
In the event of a business merger or acquisition, your information may be transferred to the new ownership, though the terms of this policy will remain in effect.
Your Data Protection Rights
As a tp77 user, you have the following rights over your own personal information:
- Right to Access: You have the right to know what information we hold about you and to request a copy of that information.
- Right to Correction: If your information is incorrect or incomplete, you may request that it be corrected.
- Right to Deletion: In certain circumstances you may request that your personal information be deleted, though it may be necessary to retain some information to fulfil legal obligations.
- Right to Object to Processing: You have the right to object to the use of your information for specific purposes, particularly in the case of direct marketing messages.
- Right to Portability: In certain cases, you have the right to request your information in a structured format.
To exercise these rights, contact [email protected] or use the 24/7 live chat on the site. We will respond to your request within a reasonable time.
Cookie Policy
Cookies are small text files stored on your device. tp77 uses the following types of cookies:
- Essential Cookies: Required for the basic functionality of the site. Their main purpose is to maintain login sessions and ensure security.
- Functional Cookies: Remember your preferences and settings so you do not have to set them up again each time you log in.
- Analytics Cookies: Analyse patterns of site usage to help improve the quality of the service.
You can disable cookies in your browser settings, though this may affect some functionality of the site.
Marketing, Minors and Policy Changes
Marketing Communications
Based on your consent at the time of registration, tp77 may inform you about new promotions, bonus offers, and gaming updates via email or app notifications.
You can opt out of these communications at any time:
- By clicking the "Unsubscribe" link at the bottom of an email
- By changing your communication preferences in account settings
- By notifying the support team via live chat or email
Even if you opt out of marketing communications, important account-related information (transaction confirmations, security alerts) will continue to be sent.
Protection of Minors
tp77 strictly operates for individuals aged 21 or above only. We do not knowingly collect or store information from any minor.
Age is verified during the registration process. If a minor has provided information, that account and the associated information will be deleted immediately. Parents or legal guardians who believe their child has opened an account on our platform should contact [email protected] right away.
Policy Changes and Updates
tp77 reserves the right to update this privacy policy from time to time. The policy may be revised when new features are added to the service, when legal changes occur, or when business processes change.
For significant changes, we will:
- Display a clear notice on the site
- Send notification to your registered email
- Update the "Last Updated" date at the top of the page
Continuing to use the site after changes have been made will be considered acceptance of the new policy. You are advised to review this page regularly.
Contact Us
Privacy-Related Enquiries
If you have any questions, concerns, or requests regarding this privacy policy, please contact our data protection team. We will review your request promptly and carefully.
Email: [email protected]
Live Chat: Log in to the site and get instant assistance through 24/7 live chat
Response Time: Email enquiries are generally answered within 24 hours
This privacy policy applies to all services, products, and websites of the tp77 platform. It should be read together with the Terms and Conditions and Responsible Gaming policy. In the event of any conflicting interpretation, the Bengali version of this policy will take precedence.